Delivery method |
Parcels up to 25 kg - courier service - DHL or our own driver |
Fragile goods and shipments over 25kg - our own driver or Pallet Ways |
Maximum weight when packed 25KG / max. length 140cm when packed. |
|
|
Delivery rates |
up to 25kg | 25-150 kg and fragile goods |
Mainland UK (England, Wales, Southern Scotland incl. Edinburgh) |
£29.95 | £159.00 |
Republic of Ireland |
£29.95 | On request |
Islands, Northern Ireland and other remote locations within the UK incl. highlands |
On request | On request |
USA |
On request | On request |
These rates are based on delivery of our standard and online calculated bespoke products. For unusual large or bulkier shipments (usually bespoke products) these rates will vary. Our lead times are stated with the products. For faster deliver or specific delivery requirements our rates will vary – please contact us for advice.
Pallet 115+ is double price of 25-150 kg. If your order has a total weight of more than 250 kg, a higher shipping rate than standard will be charged.
Please ensure that the courier can deliver the shipment or pallet to your front door. The delivery premises must be accessible for the driver to ensure a door-to-door delivery. We can only ensure front door delivery.
Your order will be delivered Monday to Friday between 8 a.m. and 5:30 p.m. If you have different opening hours, please let us know at the time when you place your order. We will then be happy to look into available delivery options in order to prevent additional costs, which can be created by failed deliveries.
PACKAGING
We take the greatest care with packaging and shipping your plinths. For every type of plinth we have developed our own way of packaging thanks to our many years of experience. Every shipment will be packed and readied for shipment by our own professional employees in our own warehouse. And our MDF plinths are either shipped in a box with added shock absorbing foam protection or combined and placed on a pallet for a multiple item order.
LEAD TIMES
From our warehouse
A large part of our products will be delivered straight from our warehouse. This means that we can deliver the goods within 1-3 workdays after we receive your order. We obviously will strive to achieve the shortest delivery time possible.
Bespoke or backlog
A small part of of our products will have a backlog or are only made when requested. You will see the expected lead time noted next to the article. Some products, including bespoke products, will only be manufactured when ordered, lead times will vary per product. We will always try to give you an estimate of the lead time in advance, and we will make every effort to achieve the communicated delivery time.
Products with various lead times in one consignment
We will ship an order which consist of various products with different leadtimes as one consignment. In that case the product with the longest lead time will be used as the estimated delivery time. If you would like to receive products from that cosnigment at an earlier delivery date than please get in touch with us so we can discuss how to meet your requirements.
Logistics
We deliver our plinths and display cases both ourselves and through our partners DHL (parcels) and Pallet Ways (pallets). Whenever possible, you will receive a track and trace code from the relevant shipping company, or an update from us directly. Deliveries typically take time on week days between 8 am and 5:30 pm.
We would like to point it out that certain products can be difficult. As a result, we ship heavy/fragile items on a pallet, which can only be delivered by our forwarding company to the entrance of the premises. We recommend that you organize help for transport to the site.
Please inform us in advance if the delivery can not be done by truck due to lack of space/road works/any other circumstances.
Signature for receipt
We have manufactured, wrapped and shipped your order with the greatest care and attention. However if your shipment has been damaged during transportation or delivery please notify us immediately by email (info@plinths.co.uk) or by phone 02072672421. You can accept the goods and mark them as ‘damaged’ on the receipt, decine the goods or not sign for the goods. We can straight away start finding a suitable solution – can we kindly request you to take photos of the damaged packaging and products. To return your item(s) please use the original pallet or box.
Delivery throughout Europe and even beyond
For many years we have been delivering our products throughout Europe and other places in the world. Every country requires specific transport and procedures, this is why it is difficult to list every possible delivery option available. Even so, we will have the required experience and expertise. View the costs for delivery of your products in various European countries in above text. If the destination country is not listed than please contact one of our colleagues to find out the costs to the required delivery address.
View here the costs for shipments to other countries where we can deliver your products. | |||
|
|