How long does it take to deliver a product?
The delivery time of every product is shown on the website beside the article name. All delivery times are shown in workdays. 1-3 means that when you order that article you will receive the product in 1 to 3 workdays.
Which materials are suitable for outdoor use?
You can find the information for each product on our website by selecting one of the standard sizes. This information includes whether or not the pedestal is suitable for outdoor use.
I would like to have one or more holes made in my pedestal. Can you do that for me too?
Yes, we can make holes in any pedestal, regardless of the material. To do so, you must supply us with the exact dimensions. The price varies for each material, because different techniques are used to produce the holes.
I would like to order multiple pedestals. Will that reduce the shipping charges?
Our shipping charges are based on the weight of your order. We simply take the total weight, so it makes no difference whether you order a single item or multiple items – the weight of your order determines the shipping charges. You can find the weight classes and associated shipping charges under Service - Delivery.
I want to have a piece of artwork place on a pedestal. Can you do this for me, and what arrangements are necessary?
Yes, we can do this for you. Your artwork can be affixed to a pedestal in a permanent (adhesive) or removable manner (fabric or pin). Sometimes the decision as to which method should be used will be based in part on the surface of the artwork that contacts the pedestal. The best thing to do is to deliver the artwork to us, but if that is not possible you can also provide us with a mould of the contact surface that includes the location and depth of any holes that may be present.
I plan to order a pedestal made of MDF, painted to colour, but where should I note the colour when placing my order?
While you are placing your "Solits plinth colour" order, you can easily choose the RAL colour you wish. Be aware, however, that the colours on your screen will vary based on your monitor settings. We therefore recommend that you check the actual colour in daylight (at a paint store, for example).
How much weight can a pedestal support?
The weight you can place on a pedestal depends entirely on the material it is made of and the shape of the object you want to place on it. You can always ask us what is possible for each material.
Can you also mount height adjustable feet under the pedestal?
Yes, we offer this option as well. However, you cannot order this option via our webshop. Therefore, please request this in the comments field when placing your order.
I would like to order an MDF pedestal, but I want to have it made heavier. Can you do that?
Yes, we can do this too. Please have a look at our accessoires or ask for it when you order.
Can you also mount wheels under a pedestal?
This is possible for most all wooden pedestals. We only recommend this for pedestals with a length/width of at least 30x30, however, to ensure good stability. Ask what is possible when placing your order or have a look at our accessoires
Can I make use of my right of withdrawal after I make my purchase?
Yes, you can notify us of your decision by email. Include your customer number and/or order number in this email.
If you make this decision before receipt of the articles you have ordered, please send us an email as quickly as possible. If you have already received the articles, your notification of withdrawal must be in our possession within 14 days of the date of receipt. The date of receipt is the day on which you signed for acceptance from the delivery service or Solits employee. Solits is in possession of a copy of this signed acceptance document.
The product must be returned undamaged, in the original packaging. The purchaser is only responsible for the costs of return shipment. Restitution of the portion of the purchase amount already paid will take place within 30 days after the return of the articles.